Book a hard rubbish or bundled branch collection
Properties that get our waste service are entitled to 2 collection allocations for booked waste per year. This can be organised for either hard waste or bundled branches.
Types of collections
Book a hard waste collection
Single hard waste collection
This booking uses 1 collection allocation.
Size limit:
- 1 mattress (irrespective of size) or
- 1 mattress and ensemble base (this does not include bed frame) or
- 1m³ (1m deep x 1m wide x 1m high).
Double hard waste collection
This booking uses 2 collection allocations.
Size limit:
- 2 mattress (irrespective of size) or
- 2 mattresses and ensembles bases (this does not include bed frames) or
- 2m³ (1 deep mx 2m wide x 1m high).
Book a bundled branches collection
Single bundled branch
collection
Booking uses 1 collection allocation
Size limit:
- 12 bundles
- a bundle is 150cm x 30cm using natural string to tie the bundles twice, once at each end.
Double bundled branch
collection
Booking uses 2 collection allocations
Size limit:
- 24 bundles
- a bundle is 150cm x 30cm using natural string to tie the bundles twice, once at each end.
Number of bookings and collection allocations
The number of booked waste collections a property can have is based on how collection allocations for the property are used.
Collection allocations are only issued to properties that are charged a residential waste rate as part of the property rates.
Two collection allocations are issued on 1 January each year. Unused collection allocations expire at the end of each year.
When a waste collection booking is made, the size of the collection determines how many collection allocations are used.
Bookings cancelled with more than 24 hours notice before the scheduled day will have the used collection allocations reissued.
Check collection allocation
balance
Collection allocations cannot be transferred between properties, cannot be refunded for cash, and cannot be exchanged for a rebate on a Council account. Additional collection allocations cannot be purchased.
Make sure your waste is ready for collection the day before collection day. Waste should not be left out more than 4 days before collection day.
Preparing your hard waste for collection
Collected
-
washing machines, dryers, ovens and microwaves
-
empty dry paint tins, with lids removed
-
evaporative coolers
-
furniture
-
hot water services
-
floor coverings
-
lawn mowers
-
mattresses - quantity limited based on collection size
-
smaller items - placed in a box
-
roofing iron and guttering.
Not collected
-
commercial waste
-
refrigerators and freezers - these can be taken to the Waste Recovery Centre after paying a fee
-
air conditioners, including split systems, box units and personal air conditioners - these can be taken to the Waste Recovery Centre after paying a fee
-
building materials - bricks, concrete, plaster, soil, timber fencing, tiles
-
asbestos
-
solar equipment including: photovoltaic panels, electrical inverters, batteries
-
glass
-
car parts
-
green waste - grass clippings and leaves
-
paints and chemicals, these can be taken to the Paintback service at the Waste Recovery Centre
-
gas bottles.
Bundling branches for collection
To prepare your bundled branches, make sure they measure up to 150 cm long and are tied up into bundles that are no wider than 30 cm. Use natural string to tie the bundles at both ends: wire or synthetic ties do not break down and can damage our machinery.
We will not pick up green waste such as grass clippings and leaves: recycle it in your green-lid FOGO bin.
Help in your language
We offer a full interpreter service and translated information on when and how to organise a hard waste collection.