Pay planning infringement notice

Follow the steps to pay your infringement by phone. Alternatively pay using the other methods available. 

Phone

Step 1.Be prepared

To pay there are details you need to have ready:

  • the infringement notice
  • a valid Visa or Mastercard

Step 2.Confirm the infringement number

To pay your infringement you will be asked to provide the infringement number.

You will find the infringement number in the top right corner of your infringement notice. We have highlighted in the following image, where you can find the number on your notice.

Circled, the infringement number appearing in the top right of the notice, found after the date issued. If you require further assistance in understanding your notice, please call us on:Area code (03) 9 4 9 0 4 2 2 2

Step 3.Process your payment

We can help process your payment over the phone when calling during business hours on 9490 4222.

Call us to pay the infringement

Other methods

In person at our

Customer service centres

By Mail

Post your cheque or money order to:

Banyule City Council
PO Box 94
Greensborough

Extension

To make paying a fine less of a financial strain, you can request to extend the due date to pay a fine.

Send us an extension request

Payment plan

You can request to pay a fine in fixed instalments over an agreed period of time depending on your circumstances.

Email us to set up a payment plan

Internal review

You may may contest a fine by requesting an internal review.

Request an internal review

Help

If you have questions and need assistance, call us on 9490 4222.

Help in your language

To speak to someone about a building fine in your preferred language, call TIS National on 131 450 and ask to be connected to Banyule Council on 9433 7777.

Privacy

Your privacy is important to us though to help you we need to collect some personal information. Using this form, we are collecting your personal information to process your payment. We will use it to:

  • validate your details
  • process a payment
  • for other directly or reasonably related purposes, for instance, following up with you if a processing problem is encountered.

The information you provide will be made available to our employees, contractors and suppliers directly involved in processing your payment.

Without collecting your personal information, we will not be able to process your request. If you wish to access or alter any of the personal information you supply, contact us by email at enquiries@banyule.vic.gov.au

We manage the personal information you provide by completing this form in line with our privacy policy(PDF, 170KB).

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