Olympic Leisure privacy and data collection

Banyule Leisure which encompasses Ivanhoe Aquatic Centre, Olympic Leisure Centre and Nets Stadium form part of Banyule City Council.

Collection notice

To enable us to deliver services to you, we collect your personal information when you:

  • Complete a membership, enrolment or user agreement
  • Book or attend a class or personal training session
  • Ask us for more information about a service, or contact us with a question or feedback
  • Take part in a survey
  • Send an email to us at an @banyule.vic.gov.au email account
  • Contact us directly via our Facebook page
  • Swipe your membership or enrolment card at one of our facilities
  • Are involved in or witness an incident
  • Via CCTV footage when you are visiting a Banyule Leisure facility
  • When you use the MyWellness app.

The information we collect is based on the requirements of the membership, enrolment, or the service you’re engaging in. It is used to correspond with you about the services you receive, the services and programmes we offer, to improve services and for any other directly related purpose in accordance with Council’s powers, functions and purposes under the Local Government Act 2020 and other relevant legislation.

Personal information may be released to a law enforcement agency in connection with a criminal offence or serious improper conduct.

If you choose not to provide your personal information, it may mean that a membership or enrolment is forfeited, or a service cannot be provided.

The types of personal information we collect may include:

  • Name, date of birth, gender, e-mail address, mailing address, telephone number, emergency contact name and phone number, health declaration and any requirements for disabled access
  • Credit/debit card information, bank account number or other banking information. Note we do not store your bank or credit card details on our web servers
  • Your visit history and participation in classes or personal training sessions
  • Your preferences for services or interests when you tell us what they are, or your assumed preferences, dependant on how you use our products and services
  • Your contacts with us, such as a note on your customer file, an email, feedback provided or other records of any contact you have with us.

The collection and handling of your personal information will be conducted in accordance with Council’s Privacy Policy.

If you wish to access or alter any of the personal information you have supplied, please contact our Leisure team by calling us on 9490 7111 or email leisure.enquiries@banyule.vic.gov.au

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