Manage my membership
Update your membership contact details and suspend your membership from Xplor Recreation, our new customer portal.
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Suspension
We require at least 2 days notice before you want your suspension to start.
Membership levels come with set suspension entitlement days that are free to use:
- Direct debit: 42 days
- 12 months: 42 days
- 6 months: 21 days
- 3 months: 7 days
For each additional week beyond your membership entitlement, there is a $5 suspension fee.
Additional medical suspension is also available with a medical certificate.
Need help to suspend your membership in Xplor Recreation? Watch our how to video
You are welcome to book a free health consultation with one of our exercise professionals to find your motivation. Call us to make it happen.
Cancellation
Use this form to cancel your membership.
- All cancellations require at least 1 payment notice (you are still entitled to use your membership in this time).
- By cancelling your membership, the joining fee may apply upon re-joining beyond 30 days.
- All outstanding payments must be settled before any cancellation can be applied.
- Membership cannot be suspended during the cancellation notice period.
Click here to view form.