Manage membership

Update your membership contact details and suspend your membership from Xplor Recreation, our new customer portal.

Suspension

We require at least 2 days notice before you want your suspension to start.

Membership levels come with set suspension entitlement days that are free to use:

Direct debit: 42 days
12 months: 42 days
6 months: 21 days
3 months: 7 days

For each additional week beyond your membership entitlement, there is a $5 suspension fee.

Additional medical suspension is also available with a medical certificate.

Need help to suspend your membership in Xplor Recreation? Watch our how to video

You are welcome to book a free health consultation with one of our exercise professionals to find your motivation. Call us to make it happen.

Cancellation

Use this form to cancel your membership.

All cancellations require at least 1 payment notice (you are still entitled to use your membership in this time).
By cancelling your membership, the joining fee may apply upon re-joining beyond 30 days.
All outstanding payments must be settled before any cancellation can be applied.
Membership cannot be suspended during the cancellation notice period.

Click here to view form.

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