Unreasonable Customer Behaviour policy

When customers behave unreasonably while dealing with us, that conduct can significantly impact:

  • the effective and efficient delivery of services to all people in our community
  • the success of our staff and wellbeing.

To provide a high level of service we have adopted this policy and it explains:

  • what we mean by unreasonable customer behaviour
  • how we manage unreasonable customer behaviour
  • review processes
  • rights of appeal. 
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