Rates Financial Hardship Assistance Policy

The purpose of this policy is to enable us to provide financial relief to residents and businesses who are experiencing hardship, both as a result of COVID-19 and due to other circumstances, that impact on the ability to pay rates and charges.

This policy provides ratepayers with a clear understanding of options and assistance available.

We can make decisions to defer rate and charges payable on property and/or waive the whole or part of any interest or charges payable as outlined in the Local Government Act 1989.